Refund and Cancellation Policy

Last updated: November 3, 2026

1. Where you pay

You can pay for WISMO Pro in one of three places. This policy depends on where you paid.

  • On the WISMO website (app.wismo.live). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all these orders. Paddle provides all customer service inquiries and handles returns.
  • In the App Store on iPhone or iPad. Apple handles these payments.
  • In Google Play on Android. Google handles these payments.

Your receipt shows where you paid. If you are not sure, please email us and we will check.

2. Free trial

Pro starts with a 7-day free trial. You add a card when you start the trial, but we do not charge it during the trial.

We remind you 2 days before the trial ends. If you cancel before the trial ends, you pay nothing.

If you do not cancel, your plan starts on day 7. We then charge $9.99 a month or $99.99 a year, or the same amount in your local currency.

3. How to cancel

You can cancel at any time. Please cancel in the same place where you paid.

  • Website: sign in at app.wismo.live, open Your plan and choose Manage subscription.
  • App Store: open Settings on your iPhone, tap your name, then Subscriptions.
  • Google Play: open the Play Store, tap your profile, then Payments and subscriptions.

Deleting the app does not cancel your plan.

When you cancel, Pro stays on until the end of the time you paid for. Then your account moves to the Free plan. We keep your orders, customers and updates. The Free plan limit of 30 orders in total applies again.

4. Refunds for website payments

If you paid on the WISMO website, you can ask for a full refund within 14 days of your first payment. You do not need to give a reason.

Your first payment is the first charge after your free trial ends. If you had no trial, it is the day you bought Pro.

To ask for a refund, please do one of these:

We send the refund to the card or account you paid with. It usually arrives in 5 to 10 business days, depending on your bank.

After a refund, your plan ends and your account moves to the Free plan. We keep your data.

We do not refund renewal payments, or a first payment after 14 days. You can still cancel at any time. You then keep Pro until the end of the time you paid for.

5. Refunds for App Store and Google Play payments

Apple and Google handle these payments, so they decide on refunds. We cannot refund them for you.

If Apple or Google gives you a refund, your account moves to the Free plan.

6. Your rights

This policy does not remove any rights you have under the law where you live.

7. Contact

If you have a question about a payment, please email support@wismo.live. We usually reply within one business day.