Research

What real orders on WISMO show

Guides on this site cite figures from WISMO’s own order data rather than unattributed industry statistics. This page states exactly what that data covers, how it was measured and what its limits are, so you can check every number.

Period: March 25 to September 12, 2026Extracted: September 12, 2026

What the dataset covers

Sellers with an active account
146
Sellers who created at least one order
81
Orders
434
Order status updates
1,039
Payment records
273

This is a small dataset from an early-stage product, and it is presented as such. It is not a market-wide survey, and it is not weighted to be representative of small sellers generally. Its value is that it records what actually happened on real orders rather than estimating it.

Findings

Median 5 opens

Tracking-link opens per order

Across the 130 orders whose tracking page was opened at least once (52 sellers), customers opened that link a median of 5 times, mean 7.4, before the order finished. The distribution has a long tail: 34 of those orders were opened ten times or more, and those 34 account for 587 of the 963 total opens. The most-opened single order reached 62.

29.9%

Orders whose tracking page was opened

130 of 434 orders. Sellers do not share a link on every order, so this is a floor on how often customers check, not a measure of how often they would.

15 currencies, 28 timezones

Spread across the seller base

64.2% of sellers use a currency other than INR. Most common: INR (29), USD (24), EUR (7), GBP (5), ZAR (3), AED (2), MYR (2), NGN (2).

7 days

Median order creation to due date

Across all 434 orders. Mean 9.9 days; one order in ten runs 18 days or longer. This is the window over which an order's details have to be held somewhere.

6 orders

Median seller peak concurrent open orders

Among the 32 sellers with five or more orders, the median seller peaked at 6 orders open at once; 27 of the 32 peaked at five or more, and the highest reached 30. An order counts as open from creation until it is delivered, completed, or past its due date.

1.6 days

Median order creation to completion

Across 173 completed orders. This cohort skews toward quick-turnaround work, so it should not be read as how long custom orders take in general.

2.4 updates

Status updates recorded per order

1,039 updates across 434 orders.

26 orders

Orders paid in more than one instalment

Of the 237 priced orders with any payment recorded. Payment status overall: 194 paid, 196 unpaid, 44 on advance. Of the 44 part-paid orders, 26 are past their due date with a balance still outstanding.

26% of orders

Share of orders from repeat customers

Across 346 distinct customers (identified by seller and phone number), 25 placed more than one order. That is 7.2% of customers, and they placed 113 of the 434 orders. The most frequent single customer has placed 23.

Median 50%

First deposit as a share of order price

Across 62 orders where the first recorded payment was less than the order price (16 sellers), the median of each seller's own median deposit is 50.0%. Many sellers quote this figure, but usually without evidence. Pooling all 62 deposits gives the same 50.0%. But the consistency the "50% standard" implies is still absent: seller medians run from 8.0% to 68.3%, and 34 of the 62 deposits fall outside the 45–55% band entirely. 62 of the 237 priced orders with any payment started with a deposit; the other 175 were paid in full at the first payment.

Sellers by currency

81 sellers who created at least one order, March 25 to September 12, 2026.

GroupCountShare
INR29 · 36%
USD24 · 30%
EUR7 · 9%
GBP5 · 6%
ZAR3 · 4%
AED2 · 2%
MYR2 · 2%
NGN2 · 2%
7 others7 · 9%

Orders by payment status

All 434 orders, at the time of the extract.

GroupCountShare
Unpaid196 · 45%
Paid in full194 · 45%
Part-paid (deposit)44 · 10%

How it was measured

  • Figures come from aggregate SQL queries against WISMO's production database. No individual seller, customer, or order is identifiable in anything published, and no personal data leaves the database.
  • Deleted sellers and deleted orders are excluded from every figure, as is the maintainer's own test account.
  • A tracking-link "open" is one page load of an order's public tracking page. Repeat loads by the same customer count separately. This is on purpose, because each one is a status check that would otherwise be a message to the seller.
  • Medians are reported wherever the distribution is skewed. Where a mean is given, it is labelled as one.
  • Every citing post states the relevant sample size and period at the point of use, so a figure is never quotable without its denominator.
  • A "deposit" is the first payment recorded against an order, divided by that order's price, where that first payment came to less than the full price. Orders with no price set are excluded. Because it is a ratio it carries no currency, so sellers across all 15 currencies are counted together. A seller who takes a deposit but does not record it in WISMO is invisible to this figure.
  • Where a figure has been revised since a previous extract, the revision and its cause are stated rather than applied silently. See the note at the top of this dataset's source for the September 2026 correction to the tracking-open figures.

Limits worth stating

  • Small sample. 434 orders from 81 sellers. Individual figures move meaningfully as the base grows, and the numbers here will be revised as it does.
  • Self-selected cohort. These are sellers who chose an order tracking app, which likely means they already felt the problem it addresses.
  • Tracking opens undercount. Only orders where the seller actually shared a link can register opens, so the 29.9% figure is a floor.
  • Lifecycle skews short. The 1.6-day median reflects this cohort's mix of work, not custom orders in general.
  • Young accounts dominate. Most sellers in the base joined within the last two months, so figures that need a long history are measured over a short time and will change. This is most true for the share of repeat customers.

Questions about these figures

Compiled by Ashish Vijay, founder of WISMO. If something here looks wrong or you want a figure broken down differently, emailsupport@wismo.live.