For handmade jewellery

Order tracking for jewellery makers

A custom jewellery order lives or dies on its details: the ring size, the metal, the stone, the exact spelling of the engraving. WISMO keeps those with the order rather than in a screenshot, records the deposit that covers your metal and stones, and gives the buyer a link where they can watch the piece go from casting to setting to polished, with photos on Pro.

Updated · Written by Ashish Vijay

Sound familiar?

Why chats and spreadsheets stop working for jewellery makers and goldsmiths

WISMO is built for jewellery makers and goldsmiths who want to stay on top of orders without setting up a complicated online shop.

  • A misspelt engraving or the wrong ring size means remaking the piece, and the correct details are three weeks back in a DM thread.

  • You buy metal and stones before you start, so an order without a deposit is a cost you carry alone.

  • Buyers of a piece for an engagement or anniversary want reassurance, and message often in the weeks before the date.

  • The same customers come back for anniversaries and birthdays, but nothing reminds you to get in touch.

A jeweller setting a small stone into a silver ring at a wooden workbench
Illustrative photo.

How jewellery makers use WISMO

Your steps, in your own words

Name the stages your piece goes through. Your customer sees these exact words on their tracking page, not a general “In progress”.

  1. New
  2. Design Approved
  3. Casting
  4. Engraving
  5. Polishing
  6. Shipped
  7. Completed

Three steps, every order

  1. 1

    Create the order with ring size, metal, stone and engraving text in the description, and confirm it back to the buyer in writing before you start.

  2. 2

    Record the deposit, then move the order through stages like Design Approved, Casting, Setting, Polishing and Shipped. On Pro, add a photo at each step.

  3. 3

    Paste the courier link when it ships, record the balance, and set a follow-up reminder for their next anniversary.

What you keep with each order

  • Size, metal and stones
  • Engraving text
  • Design approval
  • Ship-by date
  • Deposit and balance
Silver PendantEngraving
Ananya Rao
Due Oct 18, 2026Advance ₹1,500 / ₹3,200
Due in 3 days · 3 viewsUpdate status

From your hands to their phone

You make the piece. WISMO keeps your customer in the loop.

  1. 1The work

    A jeweller setting a small stone into a silver ring at a wooden workbench

  2. 2The order, in WISMO

    Silver PendantEngraving
    Ananya Rao
    Due Oct 18, 2026Advance ₹1,500 / ₹3,200
    Due tomorrow · 3 viewsUpdate status

  3. 3What your customer sees

    Maya Jewellery
    Engraving
    Cast and polished. Engraving your initials today.
    Oct 15, 3:10 PM
    No app needed. Opened from a link

Common questions

Can I record ring sizes and engraving text?

Yes, in the order description or private notes. They show on the order card, and the description is what the buyer sees on their tracking page, so they can check the spelling before you engrave.

Can buyers approve a design before I make it?

WISMO has no approval button. Use a Design Approved stage: send the sketch or render in your chat, and move the order on when they say yes. On Pro you can also attach the image to an update on their tracking page.

Does WISMO track gold, silver or stones?

Not raw materials. WISMO can count finished pieces you keep in stock and warn you when they run low, but it does not track metal by weight, stones or findings, or work out costing.

Can it remind me to contact past customers?

Yes. Set a follow-up reminder on a customer, for example a month before their anniversary, and WISMO reminds you on the day.

How much does WISMO cost?

WISMO is free for your first 30 orders, with no credit card and no time limit. Pro is $9.99/month or $69.99/year for unlimited orders, no WISMO branding, photos on updates and automatic customer emails, and starts with a 7-day free trial. App stores show the price in your local currency.

Do my customers need to download an app?

No. Only you use the WISMO app. Your customer gets a link they open in any browser, with no app to install and no account to create, and it shows where their order is, your latest updates and what has been paid.

Guides you might find useful

Running your orders

How to Keep Track of Custom Jewellery Orders

Keep custom jewellery specifications, sizes, engraving approvals, payments and delivery dates together. Includes an order checklist and a worked example.

6 min read

Put your next piece order in WISMO

Free for your first 30 orders. No card needed. On iPhone and Android.

Get WISMO free